| Support Levels | Basic | Advanced | Enterprise |
|---|---|---|---|
Support Services |
|||
| Private Forum | Yes | Yes | Yes |
| Knowledge Base | Yes | Yes | Yes |
| Email Support | Yes | Yes | Yes |
| Phone Support | - | Yes | Yes |
| Bug Fixes | - | Yes | Yes |
| Coding Support | - | - | Yes |
| Remote Support | - | - | Yes |
| Urgent Patches | - | - | Yes |
Support Coverage |
|||
| Named Developers | 0 | 1 | 5 |
| Response Time | 7 Days | 24 hours | 4 hours |
| Support Hours | 3 | 20 | 100 |
Support Cost |
|||
| Term | 1 year | 1 year | 1 year |
| Package Price | $1,000* | $10,000* | $100,000* |
* Separate support packages are required for each operating system environment running an instance of OpenMEAP | |||